eGovernment CRM

Government CRM Software Solutions

The Market Leading Software Products in the Public Sector

Each of the below vendor products are popular Government CRM software solutions.


An independent Oracle CRM review shows this solution is by far the public sector market share leader in North America and the world. While Oracle also sells its COTS (commercial off the shelf) CRM product to both private industry and government, Oracle's federal business is the largest single business group in the company. Oracle strengths include:

  • Public sector market presence and market share leadership
  • An extremely broad application product suite which includes CRM and ERP (enterprise resource planning); Oracle is also the maker of impressive middleware and of course the namesake database
  • Much of Oracle's government CRM presence was inherited from its Siebel Systems acquisition; similarly, much of its government ERP market share came with its PeopleSoft acquisition
  • Oracle is on the GSA, section 508 compliant and retains most government procurement requirements and certifications
  • The Oracle solution is extremely flexible and deep; In our most recent Oracle review we found the products feature sets and available functionality unmatched by any other vendor
  • Oracle is clearly an enterprise solution that requires significant investment for both software procurement and implementation
  • While Oracle does have a pseudo hosted solution, the value proposition doesn't compare with true software as a service products; therefore, nearly all Oracle government implementations are on site
While Oracle generally comes with a big price tag, the company has always gotten aggressive with pricing and discounting when necessary (particularly at their quarter and fiscal year end).


A SAP software review shows the German giant has solid public sector presence internationally, however, has not achieved the same traction in the most lucrative North American market place. SAP strengths include:

  • Despite a lack of US government penetration, SAP has successfully implemented several international (namely European Union (UE) member country) governments and in the private sector is the largest ERP software manufacturer in the world
  • Relative to primary competitor Oracle, SAP's government credentials and security certifications are much fewer
  • Like Oracle, SAP is a costly solution which requires significant capital outlay for software procurement and implementation efforts
  • SAP utilizes a unique and proprietary NetWeaver software technology; this may be an advantage or disadvantage depending upon your position

SAP and Oracle are the two largest application software companies in the world and as such battle it out for most enterprise software sale opportunities. They are both proven solutions, however, certainly have many different competitive strengths and differences. | Public Sector & Government CRM Software