Government CRM Software Implementation Methodology

Proven Methodologies Coupled with Project Management

The four most significant disciplines in determining CRM software implementation success or failure include:

Leveraging a proven software implementation methodology
Change management
Risk management
Formal project management (don't confuse project management with project administration)
Vendor partner management

Applying Lessons Learned in CRM Software Projects

This Executive Guide applies to the following CRM software types:
	Constituent Relationship Management
	Customer Relationship Management
	Case Management / Incident Management
	3-1-1 Call Centers
	Economic Development and Outreach Programs
	Economic Trade Development
	Citizen Self Service Portals

CRM Select Smart, "Applying Lessons Learned in CRM Projects" is the Public Sector Executive's Guide to applying each of the needed customer relationship management software implementation disciplines in a single approach. This white paper is the results of extensive analysis based on hundreds of private industry and public sector CRM software implementations. CRM Select Smart was upgraded to include analysis and findings from the much hyped and increasingly popular software as a service (SaaS) CRM solutions.

"This was really an excellent guide. It did a great job of bringing together the multiple ingredients necessary to achieve a successful CRM implementation. Applying mitigating factors to common failure reasons is the best risk management technique."

- Jim S., NOAA

"This was the most read white paper among our entire project team. We got tremendous value from applying the project management recommendations. I recommend it to anyone about to incur a CRM software implementation. It's a must read review for all project managers."

- Sandy A., International Trade Administration (ITA)

eGovernmentCRM.com | Public Sector & Government CRM Software